Terms and Conditions

TERMS AND CONDITIONS

Updated: 02.11.26

These Terms explain the basis on which Karri.io Ltd provides the Karri website, app, Karri Messenger device and related communications. Please read them carefully before you buy a Device or Membership, create an account or use the Services.

1.    Who these Terms apply to

1.1.  These Terms are for the parent or guardian who sets up and manages the Account. Your child can use Karri with your permission, but you manage the Account and Membership. In these Terms: Account means the account you create and manage for the Services; Account Holder means a parent or legal guardian aged 18 or over who contracts with us; Approved Contacts means people you approve to communicate with your child; Device means a Karri Messenger and related hardware; Membership means the subscription that enables the relevant connectivity and Services; and Services means our website, Karri app, Device and related communications.

1.2.  You and your mean the Account Holder. Karri, we, us and our mean Karri.io Ltd. These Terms are between you and us only. Your child may use the Device and Services with your permission, but is not a party to this contract.

1.3.  You must be at least 18 and able to enter into a binding contract. You are responsible for your account, keeping account details secure, supervising your child's use of the Services, and approving or removing the Approved Contacts.

2.    Your Device, Account and Membership

2.1.  To enable a Device to work on the Karri platform, you must complete the account set-up and payment steps we make available. Membership plans, fees, billing frequency and renewal terms will be shown before you buy.

2.2.  Membership renews automatically at the end of each billing period unless you cancel before the next billing period begins. For Memberships with a one-year or two-year billing period, we will send you a reminder one month before the renewal date. Cancellation takes effect at the end of the current paid billing period. This does not affect your statutory cancellation rights.

2.3.  We may change a Membership price, feature or these Terms if we need to, for example because of changes in law, our costs or technology. We will give you 30 days' notice of any material adverse change or price increase. If you do not accept it, you may cancel the affected Membership without penalty before it takes effect.

2.4.  We will tell you the delivery method, delivery charge and estimated delivery date before you complete your order.      

2.5.  The Device uses an integrated SIM and may also depend on network coverage, Wi-Fi, signal availability, third-party operators and other services outside our reasonable control. Coverage and performance can vary by location, Membership plan and local conditions. We do not guarantee uninterrupted Services.

2.6.  GPS positioning can be affected by coverage, surroundings and device settings. GPS tracking, geofencing and SOS alerts are supplementary safety aids to support parental oversight with people you approve. They are not an emergency response or life-saving service, and must not be relied on as a substitute for supervision, emergency services or other appropriate safety measures.

2.7.  If you believe a Device is faulty, contact us with your order details and a description of the issue. Your statutory rights are not affected.

3.    Safe use and child protection

3.1.  You must use the Services safely, lawfully and respectfully. You are responsible for supervising your child's use of the Services.

3.2.  You must not, and must not allow a child or another person to, misuse the Services, interfere with our systems, send harmful material, harass, exploit, groom, defraud or otherwise harm anyone. We may remove content, block contacts, restrict access, suspend or close an Account, and take other reasonable action to protect users or comply with law. This may include reporting matters to the police or another appropriate authority where required or appropriate. Karri provides an expedited in-app route for reporting suspected abuse on the Karri platform. We treat child-safety reports as urgent and escalate them internally for appropriate action.

3.3.  Only Approved Contacts can communicate with your child. When children message each other through Karri, both relevant Account Holders must approve the connection before it is set up. The Services are not designed for anonymous or unsolicited messaging.

3.4.  If you need help with the Services, want to make a complaint, have a question about a return or warranty claim, want to close your Account, or need to report a safety concern, contact us at hello@karri.io.

3.5.  We prohibit child sexual abuse and exploitation in all forms, including creating, sending, requesting, distributing, promoting or facilitating related material or conduct. Where we become aware of it, we will take appropriate action, including removing or disabling access where we can and reporting it where required by law.

3.6.  Where the app or Device provides a voice-recording feature, the app or Device will display a clear indicator while a voice message is being recorded.

3.7.  We will not use renewal or upgrade messaging visible to a child to pressure them to purchase, use language such as "buy now" or "upgrade now", or ask them to persuade someone else to buy a Membership.

4.    App, privacy, third-party services and intellectual property

4.1.  Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the app with your Device and Services. Additional terms apply if you download or use the app through the Apple App Store or Google Play. Please see clause 8.

4.2.  Our Privacy Policy explains how we handle personal data, including the Account Holder model, GPS and voice-message data, data deletion requests, and the third parties supporting the Services. The app may offer optional voice-message transcription. If you enable it, the feature is handled as described in the Privacy Policy.

4.3.  The Services may link to or integrate with third-party services. Their own terms and privacy notices will apply.

4.4.  We and our licensors own all intellectual property rights in the Services, including the Karri name and branding, the website, app, Device software, content and materials. You may use them only as permitted by these Terms and for your personal, non-commercial use.

4.5.  You must not copy, modify, distribute, reverse engineer, decompile, attempt to extract source code from, or otherwise misuse any part of the Services, except where applicable law does not allow us to restrict that activity.

5.    Your rights, returns and our liability

5.1.  Nothing in these Terms limits or excludes rights that cannot lawfully be limited or excluded. In particular, Devices supplied to you must be of satisfactory quality, fit for purpose and as described. If a Device is faulty, you may have a 30-day right to reject it for a full refund and, after that, rights to repair, replacement, price reduction or final rejection under the Consumer Rights Act 2015.

5.2.  If you buy a Device directly from karri.io, you may return it within 30 days of purchase for any reason under our 30-day money-back guarantee. We also provide a 24-month warranty for the Device. This voluntary policy is in addition to your statutory rights, including the 14-day cancellation right for distance sales. To start a return, cancellation, repair or replacement request, contact hello@karri.io with your order details. For purchases through a retailer, that retailer may be responsible for returns and statutory remedies.

5.3.  To the extent permitted by law, we are not liable for indirect or consequential loss or damage. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

5.4.  Except for the matters in clause 5.3, our total liability for all claims connected with these Terms, a Device, a Membership or the Services is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

6.    Suspension, changes and other legal terms

6.1.  We may suspend or terminate access where you materially breach these Terms, do not pay sums due, use the Services unlawfully, or create a safety or security risk. Where reasonable, we will give you notice and an opportunity to resolve the issue.

6.2.  We may update these Terms if we need to. Clause 2.3 applies to material changes. We will otherwise make updated Terms available on our website and, where appropriate, notify you by email or through the app.

6.3.  We are not responsible for a failure or delay caused by events outside our reasonable control, such as network failures, power outages, natural disasters, war, civil unrest, strikes, supplier failure or government action.

6.4.  We may transfer these Terms to another organisation as part of a business sale, change of control or transfer of the Services, provided this does not adversely affect your rights. You may not transfer your rights or obligations without our consent.

6.5.  If any part of these Terms cannot be enforced, the rest will continue to apply. These Terms, the order information, Membership terms provided at checkout and Privacy Policy are the full agreement between you and us about the Services. Except for Apple and its subsidiaries under clause 8.1, no third party has a right to enforce these Terms.

6.6.  These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law allows a consumer to bring proceedings in their country of residence.

6.7.  For our contact details, see clause 3.4.

6.8.  We may send notices to you by email, through your account or through the app. Notices sent by email are treated as received when sent. You must keep your account contact details up to date.

6.9.  Clauses 4.2 to 4.5, 5, 6.5, 6.6 and 6.9 continue after these Terms end, together with any other provision that is intended to continue by its nature.

 

7.    Ending your Membership, closing your Account and data deletion

7.1.  Cancelling your Membership stops future billing under clause 2.2 but does not by itself close your Account or delete your data.

7.2.  You may close your Account at any time in-app or by contacting hello@karri.io.

7.3.  Closing your Account does not automatically delete all personal data immediately. Deletion and retention are subject to the Privacy Policy and any lawful retention requirements (for example financial records). You may request deletion of your data at any time in accordance with the Privacy Policy.

8.    Additional terms for app-store downloads

8.1.  If you download or use the app through the Apple App Store: (a) this licence is limited to Apple-branded products that you own or control and is subject to the Apple Media Services Usage Rules; (b) these Terms are between you and Karri, not Apple; (c) Karri alone is responsible for the app, its content, maintenance, support, warranties and product claims, including product liability, consumer protection, regulatory and intellectual-property claims; (d) if the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price, with no other warranty obligation; and (e) Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms as they apply to App Store use and may enforce them against you.

8.2.  Google Play. If you download or use the app through Google Play, these Terms operate as the end-user licence agreement for the app. If there is a conflict, the Google Play Developer Distribution Agreement and Google Play Developer Program Policies prevail.

8.3.  You must comply with applicable third-party terms, including those of your mobile network provider. You confirm that you are not prohibited from using the Services under applicable export-control or sanctions laws.